Both Nicholas and myself Melanie, retain the copyright on all of the artwork we produce and display. We also own the text on our website and this terms page.
PLEASE DO NOT COPY OUR TEXT!It is copyrighted and we reserve the right to contact artists who copy our text (which happens a lot!).
Nicholas and myself reserve the right to use our paintings and drawings on our websites and for our own promotional material. We understand how important it is to never reproduce clients artwork for prints or to be used on other websites. We never sell merchandise or allow anyone else use our work for profit. We often post client emails as testimonials on our website, however if clients are uncomfortable having their artwork or emails displayed, please let us know as soon as possible.
As there is a lot of preparation to design and arrange a pet portrait so this never happens! However if something did occur that client placed a deposit and then decided against it, they are entitled to a full refund on their deposit if canceled within 14 days from the date of placing their deposit to the card or bank they placed the order with. Deposits are £800 for oil paintings and £400 for pencil drawings. After 14 days deposits are non refundable.
Final payment must be made before work commences for the oil paintings and the pencil drawings. We will contact you one week prior to starting with an invoice for the final payment. At this point everything will be in place for your commission and we will be ready to start. Clients are committed to their portrait at this stage and the final total is non refundable.
When the portrait is complete we will email the client a watermarked final photo of the artwork for approval. If the client would like changes, they can let us know at this stage. We work with clients until they are 100% happy with the portraits. If however we cannot resolve the issue with the artwork, clients can opt to have their final payment refunded, minus card transaction fees. We have a 100% track record of satisfaction and this has never happened before.
We pack our portraits to a very high standard, however in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork would need to be returned to us in it's original packaging at the clients cost. We will advise the client of the best courier service to use. Once received we will create another portrait at no additional cost. The lead time will depend on our commissions list at that time.
Clients often place a deposit to save a space in our commissions list without making any portrait arrangements, often also choosing to have a gift voucher card sent to the recipient. Usually clients purchase a £800 voucher towards an oil painting and £400 towards a pencil drawing in line with our deposits. These voucher deposits are non refundable.
Once the portrait has been arranged, either the purchaser or the recipient will be invoiced for the remainder of the portrait in line with our terms above. When the deposit is paid we will freeze our price list from the date of the paid deposit for 12 months. If redeeming after the 12 months, clients will be purchasing on our current price list. After the 12 months, their space in the commissions list is removed until such time as they return to us to arrange their portrait and we will try our best to create the artwork as soon as possible.
As you may know Nicholas and myself (Melanie) reside in the UK and our base prices are always quoted in UK sterling. Clients can convert our pet portrait prices on our prices page. If clients are ordering from overseas, your bank will exchange the total to your currency at their own exchange rate. Payments and refunds are in UK sterling however unfortunately have no control over exchange rate fluctuations.
What personal information do we collect?
When placing a deposit you will be asked to complete an online Order Details Form where you will be required to enter your name, email address, mailing address, phone number, or other details to complete the order. This is so that we have a way of contacting you, and know where we will be shipping the portrait to. We do not sell or share your information with anyone.
When placing a deposit or final payment we will either provide our bank details for a transfer, (which we assume you will delete once the transactions are complete), or if you are paying via debit or credit card, we will email an invoice with a secure payment button via Stripe and our accounting software. We are not able to see your credit or debit card details. The transactions are securely made via Stripe. If you have any questions or concerns about this please do get in contact with us at any time. We are always happy to help our clients.
A cookie is a text file which is placed on the hard drive of the user who has visited the website. When you clear your history you have the option of deleting your cookies. They can be removed at any time on any computer or device. The cookie information is stored for however long you keep your cookies for and each time you visit the website it will keep track of who you are. It only knows a small amount of information about you - for instance how many times you visit a particular site, sometimes the times you visit, your browser and the kind of device you are using. Many people don't like being tracked, hence blocking cookies. They can be helpful though and some websites like online shops need cookies to work to be able to use them. For our website you can block cookies or leave them, our website will still work the same! - https://www.aboutcookies.org/
Do we use 'cookies'?
Yes we use a limited amount of cookies. We use cookies to help us understand how visitors use the site and measure traffic to our site using Google Analytics. If you would prefer not to allow any cookies, you can configure your browser to reject cookies from all or certain websites that you visit.
We do not include or offer third-party products or services on our website.
